1. General Policy
All transactions for digital credits are processed by Ship a Postcard LLC, providing customer service and handling all returns and refund requests. Because our services involve custom-made physical products and digital AI generation credits, we have specific rules for what is eligible for a refund.
2. Custom Physical Postcards (Non-Refundable)
Personalized Nature: In accordance with standard industry practices for custom-made or personalized goods, all sales of physical postcards are final once they have been transmitted for fulfillment.
Cancellation Eligibility by Submission Method: Eligibility for a refund via cancellation depends strictly on the method of submission as defined in our Shipping Policy:
- Web Application Orders: These orders are processed instantly upon submission. Once the "Send" button is clicked and payment is authorized, the order is final and non-refundable, as fulfillment begins immediately.
- Developer API & Enterprise Orders: These orders are held in a pending_batch status until the nightly processing job. You may request a refund by deleting the order via the API DELETE endpoint at any time before the batch process begins (typically 12:00 AM EST). Once an API order transitions out of pending_batch status, it is non-refundable.
Exceptions for Defects: We only issue refunds or replacements after the "Point of No Return" if the physical postcard is defective, damaged upon arrival, or if a printing error was made on our part. You must report any defects within 14 days of the estimated delivery date by emailing support@shipapostcard.com with a photo of the issue..
3. AI Credits (Digital Goods)
- Usage-Based Refunds: Refunds for unused credits are available within 14 days of purchase. Once a credit is consumed to generate an image via GPT-Image-2, it is no longer eligible for a refund.
- Cooling-Off Period: For unused credit bundles, you may request a refund within 14 days of purchase.
- Expiration: Unused credits expire 12 months after the purchase date and are non-refundable after they have expired.
4. Delivery Disclaimers
- USPS Delays: We cannot guarantee exact delivery dates once a postcard is in the possession of the USPS. Refunds will not be issued for delays caused by the postal service.
- Incorrect Information: We are not responsible for non-delivery if you provide an incorrect or incomplete recipient address.
5. How to Request a Refund
- If a physical postcard is reported as damaged or contains a printing error, please contact support@shipapostcard.com within 14 days for a replacement or credit.